People say patience is a virtue, but we don't like to keep our customers waiting so we always aim to dispatch your goods within one business day so you can enjoy your order as soon as possible. If the product you've ordered isn't available in our warehouse, we'll send directly from one of our stores - this occasionally means an order for multiple items will arrive in more than one package.
|Delivery Destination||Delivery Charge||How Long It Takes|
|UK Express (DPD)||£5.95||next working day
(if ordered before 3pm)
|UK Standard (Hermes)||£3.95||Free over £100||2-3 working days|
|European||€16||Free over €200||5-7 working days|
|USA||$32||Free over $200||5-10 working days|
|Canadian||$40||Free over $300||5-10 working days|
|Australian||$40||Free over $300||5-10 working days|
|Rest of the World||£25||Free over £200||5-10 working days|
All our UK orders for over £100 are delivered free of charge and should be with you within 2-3 working days. For orders under £100, there is a £3.95 delivery charge. We use a tracked delivery service and you'll be asked to sign for your order when it arrives. If the product you've ordered isn't available in our warehouse for any reason, we'll send it directly to you from one of our stores. This can occasionally result in your order arriving in multiple parcels.
Just so you know, the following postcodes can take up to 5 working days as standard: AB; BF0-BG99; BT1-99; DD8-11; KW15-17; ZE1-99; GY1-99; HS1-99; IM1-99; IV1-23, 25-27, 30-32, 36, 40, 52-54; JE1-99; KW1-3, 5-14; PA20-49, 60-78; PH19-26, 30-44, 49-50; TR21-25; EIRE/ROI.
International deliveries will take a little longer to reach you, but should arrive between 5-10 days. All orders for Europe & the Rest of the World are sent via an international delivery service that will require a signature upon receipt.
We deliver internationally to the following countries:
Andorra, Argentina, Australia, Austria, Bahamas, Bahrain, Belgium, Brazil, Bulgaria, Canada, Cayman Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Falkland Islands, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Monaco, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Republic of Korea, Republic of Moldova, Romania, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, USA, Vietnam.
Customs & duties
All orders delivered outside the UK may be subject to import duties and taxes. These costs are levied once a shipment reaches your country and payment may be necessary to release your order from customs on arrival. International customers will need to take responsibility for any import duties. Rates vary according to country, and we can't advise you on what the charges will be. However, the below table is a guide to the duty threshold per order (believed to be indicative December 2018):
|Country||Duty Threshold (Local Currency)|
|All EU Countries||Varies by Country|
|China||2000 CNY per order
20,000 CNY annually
|Guernsey||0 GBP - All shipments may be assesed for Duty & Tax|
|Hong Kong||Duty Free Threshold|
|Jersey||0 GBP - All shipments may be assesed for Duty & Tax|
|New Zealand||0 NZD|
|United Arab Emirates||1000 AED|
|United States||800 USD|
On UK orders over £100 and international orders over £200
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Free UK Returns
A label will be included in your parcel