Frequently Asked Questions

No, you can proceed using a Guest Checkout. However, all the information you will enter during the process is exactly what you need to set up an account with us. The shopping gets easier the next time you log into your account as the system will remember your credentials so you can spend less time filling in forms and more time enjoying your Sweeneys.

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We currently support payments in GBP, USD, CAD, AUD and EUR. You can choose which currency to shop in by clicking the relevant currency icon, just above the Search bar on the website.

All discount codes are redeemed before going into the checkout process. Please enter your promotional and E-Voucher codes into the relevant boxes below your shopping bag summary, ensuring that you click ‘Submit’ before proceeding.

The best way to be kept in the loop and up-to-date with the latest promotions is to sign up to the Oliver Sweeney mailing list, via the link in the footer of the page.

You won’t be charged until your item is dispatched from our warehouse, but money will be held as pending against your account once the checkout process is complete. Please LiveChat with us, email us at customerservices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile) if you have any further questions.

Yes. Please LiveChat with us, email us at customerserivices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile)as soon as possible after placing the order, and we’ll do our best to help.