Before you contact our customer services, take a look at these frequently asked questions below – the answer you’re looking for may well be right here.
No, you can proceed using a Guest Checkout. However, all the information you will enter during the process is exactly what you need to set up an account with us. The shopping gets easier the next time you log into your account as the system will remember your credentials so you can spend less time filling in forms and more time enjoying your Sweeneys.
Yes, of course! Just give us a call on 0800 622 6030
We accept all major credit cards. You can also checkout using Apple Pay, Google Pay, ShopPay, PayPal, Klarna and ClearPay.
We currently support payments in GBP, USD, CAD, AUD and EUR. You can choose which currency to shop in by clicking the relevant currency icon, just above the Search bar on the website.
All discount codes are redeemed before going into the checkout process. Please enter your promotional and E-Voucher codes into the relevant boxes below your shopping bag summary, ensuring that you click ‘Submit’ before proceeding.
The best way to be kept in the loop and up-to-date with the latest promotions is to sign up to the Oliver Sweeney mailing list, via the link in the footer of the page.
To enable us to dispatch your order as quickly as possible, we will charge your payment method when you place your order. Please contact us if you have any further questions.
Yes. Please contact us as soon as possible after placing the order, and we’ll do our best to help.
Most of our styles run true to size, but it will be noted on individual styles if you should take a different size than expected. There is roughly 4mm between a full size and a half size. Contact us via live chat if you're unsure or have any questions about sizing. We offer free UK returns as standard to make selecting the right size as easy as possible.
Most of our shoes are a standard ‘F’ fitting. As with sizing, if individual styles require a different size being selected, this will be noted in the product description.
This means we are currently out of stock of this item/size. The date is a rough estimate of when we expect it at our warehouse.
We try to put as much information as possible on the website, but please contact us if you have specific questions.
You can read our leather and suede shoes care tips and watch Tim, our CEO, explain how to take care of leather shoes or suede shoes in our video guides.
Delivery is free for all UK domestic orders over £150, and all international orders over £200. For the US, delivery is also duty paid. If your order is under this amount, delivery is calculated at checkout – full details can be found here.
We offer a 1-2 day delivery service using DPD. Orders will be delivered within 1-2 working days when you order by 2:30pm.
This means we are currently out of stock of this item/size. The date is a rough estimate of when we expect it at our warehouse.
You will receive confirmation emails from us and the courier keeping you informed every step of the way.
Your order will normally arrive in 2-3 working days in the UK (we also offer an Express delivery service). For deliveries in Europe, please allow 5-7 working days; for rest of the world 7-10 working days.
Yes, if the order has not already been dispatched . If your order has been dispatched, then it will take one failed delivery attempt before the address can be changed. Please contact us ASAP!
We use DPD for Express UK orders, Royal Mail for Standard UK orders and DHL or FedEx for international orders.
Once your order is placed, you’ll be sent a tracking number so you can monitor your order every step of the way. Please contact us if you have any questions.
If your order contains an item on pre-order we will often send the rest of the items straight away. Your auto-confirmation email should have the details. Please contact us if you have any questions.
Alongside the tracking information from our courier, you will receive 'in-flight' options. Redelivery is often attempted at least twice. Please use the link from the courier to update.
We deliver worldwide. A full list of countries is available at the checkout and on our Deliveries page.
You can return an item using our returns portal. (There is a QR code included in your order which will take you straight there.)
All information concerning returns can be found on our Returns page.
Yes, you can arrange an exchange using our returns portal. (There is a QR code included in your order which will take you straight there.)
All information concerning returns can be found on our Returns page.
We pride ourselves on the high quality of our products, so any faulty items are unusual, and we’re extremely sorry if they haven’t lived up to your expectations. Please email us any images of the faulty item and follow the normal returns process.
All returns are processed promptly by our warehouse team and the refund should be back in your bank within seven days of posting.