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Frequently Asked Questions

Before you contact our customer services, take a look at these frequently asked questions below – the answer you’re looking for may well be right here.

No, you can proceed using a Guest Checkout. However, all the information you will enter during the process is exactly what you need to set up an account with us. The shopping gets easier the next time you log into your account as the system will remember your credentials so you can spend less time filling in forms and more time enjoying your Sweeneys.

Yes, of course! Just give us a call on 0800 622 6030

We accept all major credit cards. You can also checkout using Amazon Pay, Apple Pay, Google Pay, ShopPay or PayPal.

We currently support payments in GBP, USD, CAD, AUD and EUR. You can choose which currency to shop in by clicking the relevant currency icon, just above the Search bar on the website.

All discount codes are redeemed before going into the checkout process. Please enter your promotional and E-Voucher codes into the relevant boxes below your shopping bag summary, ensuring that you click ‘Submit’ before proceeding.

The best way to be kept in the loop and up-to-date with the latest promotions is to sign up to the Oliver Sweeney mailing list, via the link in the footer of the page.

To enable us to dispatch your order as quickly as possible, we will charge your payment method when you place your order. Please LiveChat with us, email us at customerservices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile) if you have any further questions.

Yes. Please LiveChat with us, email us at customerserivices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile)as soon as possible after placing the order, and we’ll do our best to help.

Most of our styles run true to size, but it will be noted on individual styles if you should take a different size than expected. There is roughly 4mm between a full size and a half size. Contact us via live chat if you're unsure or have any questions about sizing. We offer free UK returns as standard to make selecting the right size as easy as possible.

Most of our shoes are a standard ‘F’ fitting. As with sizing, if individual styles require a different size being selected, this will be noted in the product description.

This means we are currently out of stock of this item/size. The date is a rough estimate of when we expect it at our warehouse.

Possibly. Please LiveChat with us, email us at customerservices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile) to discuss further.

We try to put as much information as possible on the website, but please LiveChat with us, email us at customerservices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile) if you have specific questions.

You can read our leather and suede shoes care tips and watch Tim, our Cobbler-in-Chief, explain how to take care of leather shoes or suede shoes in our video guides.

Please LiveChat with us, email us at customerservices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile) to discuss specific styles.

Delivery is free for all UK domestic orders over £100, and all international orders over £200. For the US, delivery is also duty paid. If your order is under this amount, delivery is calculated at checkout – full details can be found here.

We now offer a next day delivery service using DPD. Orders will be delivered on the next working day when you order by 3pm.

This means we are currently out of stock of this item/size. The date is a rough estimate of when we expect it at our warehouse.

You will receive confirmation emails from us and the courier keeping you informed every step of the way.

Your order will normally arrive in 2-3 working days in the UK (we also offer an Express delivery service). For deliveries in Europe, please allow 5-7 working days; for rest of the world 7-10 working days.

Yes, if the order has not already been dispatched . If your order has been dispatched, then it will take one failed delivery attempt before the address can be changed. Either way, please LiveChat with us, or email customerservices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile) to re-arrange this ASAP.

We use DPD for express UK orders, Hermes for Standard UK orders and DHL or FedEx for international orders.

Once your order is placed, you’ll be sent a tracking number so you can monitor your order every step of the way. If for some reason your tracking number is missing, then please LiveChat with us, email us at customerservices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile) ASAP.

Sometimes orders are dispatched from multiple locations, in which case your order may come in 2 different packages. Your auto-confirmation email should have the details. Please LiveChat with us, email us at customerservices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile) if you have any questions.

The courier will leave a card with options for redelivery. Redelivery is often attempted at least twice; please contact the courier directly to arrange any redelivery attempts or use the tracking details in the DPD app.

Yes. This name will be recorded by your courier. Please ensure you provide a trusted address for delivery. Delivery to a convenient local collection point is also an option.

A full list of countries is available at the checkout and on our Deliveries page. If you would like your order delivered to a country that isn’t on this list, please LiveChat with us, or call Customer Services on 0800 622 6030 (free from a landline or a mobile) to discuss.

All information concerning returns can be found on our Returns page, and full details will be included on your order paperwork.

For the fastest service and to ensure we have stock for any exchange, please return your items for a refund and place a new order. Should this affect an offer you have received, our customer service team will be happy to make an adjustment for you.

We pride ourselves on the high quality of our products, so any faulty items are unusual, and we’re extremely sorry if they haven’t lived up to your expectations. Please email us any images of the faulty item and follow the normal returns process.

With extra restrictions around covid it may take up to four days for your refund to be processed. During the sale, to ensure you receive the item you like, we advise to purchase the desired item and return the one you had previously bought for a refund as stock moves faster during this period.

Free Shipping

For the UK, US, EU, Canada & Australia (minimum spend).

New Arrivals

AW21 collection

Free Returns

For the UK, US, EU, Canada & Australia. Rest of World £15