Frequently Asked Questions

Before you contact our customer services, take a look at these frequently asked questions below – the answer you’re looking for may well be right here.

No, you can proceed using a Guest Checkout. However, all the information you will enter during the process is exactly what you need to set up an account with us. The shopping gets easier the next time you log into your account as the system will remember your credentials so you can spend less time filling in forms and more time enjoying your Sweeneys.

Yes, of course! Just give us a call on 0800 622 6030

We accept all major credit cards. You can also checkout using Amazon Pay, Apple Pay, Google Pay, ShopPay or PayPal.

We currently support payments in GBP, USD, CAD, AUD and EUR. You can choose which currency to shop in by clicking the relevant currency icon, just above the Search bar on the website.

All discount codes are redeemed before going into the checkout process. Please enter your promotional and E-Voucher codes into the relevant boxes below your shopping bag summary, ensuring that you click ‘Submit’ before proceeding.

The best way to be kept in the loop and up-to-date with the latest promotions is to sign up to the Oliver Sweeney mailing list, via the link in the footer of the page.

To enable us to dispatch your order as quickly as possible, we will charge your payment method when you place your order. Please LiveChat with us, email us at customerservices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile) if you have any further questions.

Yes. Please LiveChat with us, email us at customerserivices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile)as soon as possible after placing the order, and we’ll do our best to help.

Most of our styles run true to size, but it will be noted on individual styles if you should take a different size than expected. There is roughly 4mm between a full size and a half size. Contact us via live chat if you're unsure or have any questions about sizing. We offer free UK returns as standard to make selecting the right size as easy as possible.

Most of our shoes are a standard ‘F’ fitting. As with sizing, if individual styles require a different size being selected, this will be noted in the product description.

This means we are currently out of stock of this item/size. The date is a rough estimate of when we expect it at our warehouse.

Possibly. Please LiveChat with us, email us at customerservices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile) to discuss further.

We try to put as much information as possible on the website, but please LiveChat with us, email us at customerservices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile) if you have specific questions.

You can read our leather and suede shoes care tips and watch Tim, our Cobbler-in-Chief, explain how to take care of leather shoes or suede shoes in our video guides.

Please LiveChat with us, email us at customerservices@oliversweeney.com or call us on 0800 622 6030 (free from a landline or a mobile) to discuss specific styles.

All information concerning returns can be found on our Returns page, and full details will be included on your order paperwork.

For the fastest service and to ensure we have stock for any exchange, please return your items for a refund and place a new order. Should this affect an offer you have received, our customer service team will be happy to make an adjustment for you.

We pride ourselves on the high quality of our products, so any faulty items are unusual, and we’re extremely sorry if they haven’t lived up to your expectations. Please email us any images of the faulty item and follow the normal returns process.

With extra restrictions around covid it may take up to four days for your refund to be processed. During the sale, to ensure you receive the item you like, we advise to purchase the desired item and return the one you had previously bought for a refund as stock moves faster during this period.

Free Shipping

For the UK, US, EU, Canada & Australia (minimum spend).

New Arrivals

AW21 collection

Free Returns

For the UK, US, EU, Canada & Australia. Rest of World £15