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IF YOU CHANGE THE STORE LANGUAGE / CURRENCY, YOUR SHOPPING BASKET WILL BE CLEARED.
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Please note that all of our products are produced in limited quantities. As a result of this and in order to offer our customers as much choice as possible, we also fulfil web orders from stores. Whilst we’ll always endeavour to dispatch your order from one location wherever possible, in some instances, if stock isn’t available in our warehouse, orders will be fulfilled from different locations and therefore may arrive in two separate deliveries. In the event that an item is out of stock, we will notify you as soon as possible. If you have any questions in regards to your order, please email a member of our Customer Services Team at email@example.com quoting your internet receipt number.
Oliver Sweeney gift vouchers can be used in all Oliver Sweeney shops and online at oliversweeney.com to the voucher value. They have no expiry date. When using online please enter the code printed on the front of the voucher in the promotional box at checkout. When using in store please present the voucher to the store staff. Vouchers can only be used when purchasing products and cannot be refunded for a cash value.
Any promotional codes given by Oliver Sweeney cannot be used in conjunction with any other offer, neither can these be used to purchase Sale goods or purchase our Gift Vouchers. They cannot be redeemed against repair services or the Tattoo service. Only one use of promotional code per customer. Promotional codes cannot be published without permission from Oliver Sweeney.
If a return is made without including the complimentary gift and the monetary remainder of the order fails to reach the amount required to qualify for the promotion, the price of the complimentary gift with purchase will be deducted from the item(s) returned.
UK and Euro prices include VAT where applicable. Dollar prices do not include VAT. It may be necessary for prices to be increased or decreased from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.
Please note all orders are shipped from the UK. You may need to pay customs & import duties: all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival.
Please note that you will need to take responsibility for any import duties in your own country. We are unable to advise on the rates as they vary according to country.
Your card will be charged in the currency associated with your billing address, regardless of delivery address.
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependent on the calibration and settings of individual screens.
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available. As all of our products are produced in limited quantities in order to offer our customers as much choice as possible, we also fulfil web orders from stores. Whilst we’ll always endeavour to dispatch your order from one location wherever possible, in some instances, if stock isn’t available in our warehouse, orders will be fulfilled from different locations and therefore may arrive in two separate deliveries. This also means that during busy periods such as sale, we may go to pick your order and it can be out of stock.
Oliver Sweeney will in some cases spot check certain orders for compliance with our secruity systems, this may delay your order being confirmed and shipped, we may also need to contact you to confirm details.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. Please note that the deliveries to PO Boxes are made using Royal Mail rather than a currier so it may take longer for the goods to get there. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We hope you are happy with your purchase, but if you wish to return a product to for any reason please do so within 28 days of receiving your order. It must be in a saleable condition and in its original undamaged packaging. We will refund or replace the product. We will return any items to the customer, without refund or exchange, in cases where the product or packaging is in such a condition that the item is not fully resalable. This does not affect your statutory rights.
All unwanted gifts or purchases bought in sale can be returned for an exchange or a refund within 14 days with proof of purchase. Please note goods must be returned in perfect condition and with its original packaging. Your statutory rights are not affected.
We cannot refund or exchange customised products unless faulty. You do not need to contact us before returning your item, just fill in the returns form provided and attach the free post returns label provided to the front of your parcel (UK only). We cannot be held responsible for goods lost in transit and strongly recommend that you return your goods via recorded delivery and obtain a proof of posting certificate on every ocassion - these are available free of charge from the Post Office.
All international customers must pay for their goods to be returned for a refund.
Please mark clearly on the outer carton “UK Returned Goods”. Failure to do this may result in charges being levied, a delay in your parcel reaching us and a delay with your refund being processed.
We recommend you to use a reliable postal service or courier that will give you a tracking number and insure you for the value of the goods.
We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us.
Refunds or replacements will be processed as soon as it arrives back with us.
Our returns address is: Oliver Sweeney, 1 Apollo Rise, Southwood, Farnborough, GU14 0GT
You are entitled to cancel your order if you wish providing you act within 14 calender days of receipt of the goods. If you wish to exercise this right prior to dispatch of goods please email firstname.lastname@example.org or call 0800 622 6030. If your order has already been dispatched please follow our returns information and send the order back in its original packaging. Please note your right to return products does not apply on customised items (those made to your specifications), these may only be returned if they are faulty. Once we have received notification that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 14 days of receiving the goods back or on receipt of a proof of posting, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
In the event an Oliver Sweeney product is sold at an incorrect price due to typographical error or systems error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a payment to your credit card account in the amount of the incorrect price.
Oliver Sweeney’s total liability for any claim shall not exceed the price of the goods supplied by Oliver Sweeney to the customer. Oliver Sweeney shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Oliver Sweeney by statute. Oliver Sweeney does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until 14 days after delivery. Your statutory rights are not affected by this statement. When you place an order to purchase a product from Oliver Sweeney, your order represents an offer to us to purchase a product which is accepted by us by way of a despatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such despatch note do not form part of the contract. Oliver Sweeney endeavor to check the accuracy of the information on this site, however, Oliver Sweeney does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not - on receipt by you - substantially meet the description on this web site, you are entitled to reject the goods and return them to us. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain, of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to either our postal contact address Oliver Sweeney, Columbia House, Apollo Rise, Southwood, Farnborough, GU14 0GT, or our email address email@example.com and all notices from us to you will be displayed on our website from to time or by email directly to you the customer.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, terrorism, flood, fire, explosion or accident.
Cookies are small text files stored on your computer by your browser. They’re used for many things, such as remembering whether you’ve visited the site before, so that you remain logged in - or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don’t include personal information about you (they don’t store your name, for instance).
This policy explains how cookies are used on Oliver Sweeney websites in general - and, below, how you can control the cookies that may be used on this site (not all of them are used on every site).
We may collect information automatically when you visit the Website, using cookies.The cookies allow us to identify your computer and find out details about your last visit.You can choose, below, not to allow cookies. If you do, we can’t guarantee that your experience with the Website will be as good as if you do allow cookies.The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.
Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.These links explain how you can control cookies via your browser - remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:• Internet Explorer http://support.microsoft.com/kb/278835 (this page links to further information for different versions of IE - the mobile version is at http:/ /www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx). • Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647 • Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html (or http://support.apple.com/kb/HT1677 for mobile versions) • Firefox: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies • Blackberries: http://docs.blackberry.com/en/smartphone_users/deliverables/ 32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp • Android: http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022 • Opera: http://www.opera.com/browser/tutorials/security/privacy/
Types of cookie that may be used during your visit to the Website:
The following types of cookie are used on this site. We don’t list every single cookie used by name - but for each type of cookie we tell you how you can control its use.
1. Personalisation cookies
These cookies are used to recognise repeat visitors to the Website and in conjunction with other information we hold to attempt to record specific browsing information (that is, about the way you arrive at the Website, pages you view, options you select, information you enter and the path you take through the Website). These are used to recommend content we think you’ll be interested in based on what you’re looked at before.You can disable our personalisation cookie when you are logged out of Facebook. To disable it permanently, also remove Oliver Sweeney app from the settings page of your Facebook account.Click here to disable the personalisation cookie.
2. Analytics cookies
These monitor how visitors move around the Website and how they reached it. This is used so that we can see total (not individual) figures on which types of content users enjoy most, for instance.You can opt out of these if you want:• Omniture: http://www.omniture.com/en/privacy/2o7#optout • Google: https://tools.google.com/dlpage/gaoptout
3. Third-party service cookies
4. Our own ad serving and management cookies
We sell space on some of our websites to advertisers - they pay for the content you enjoy for free.As part of this, we use several services to help us and advertisers understand what adverts you might be interested in. These cookies hold information about the computer - they don’t hold personal information about you (ie it’s not linked to you as an individual). But they might hold a record of what other websites you’ve looked at - so we could show you a car advert if you’ve previously visited a motoring website.
5. Other ad management cookies
Advertisements on the Website are provided by other organisations. Our advertising partners will serve advertisements that they believe are most likely to be of interest to you, based on information about your visit to the Website and other websites. In order to do this, our advertising partner may need to place a cookie on your computer. These cookies hold information about the computer - they don’t hold personal information about you (ie it’s not linked to you as an individual).For more information about this type of online behavioural advertising, about cookies, and about how to turn this feature off, please visit http://www.youronlinechoices.com/uk/Please note that turning off advertising cookies won’t mean that you are not served any advertising merely that it will not be tailored to your interests.
6. Site management cookies
These are used to maintain your identity or session on the Website. For instance, where our websites run on more than one server, we use a cookie to ensure that you are sent information by one specific server (otherwise you may log in or out unexpectedly). We may use similar cookies when you vote in opinion polls to ensure that you can only vote once, and to ensure that you can use our commenting functionality when not logged in (to ensure you don’t see comments you’ve reported as abusive, for instance, or don’t vote comments up/down more than once).These cookies cannot be turned off individually but you could change your browser setting to refuse all cookies (see above) if you do not wish to accept them.
Oliver Sweeney Trading Limited
Registered Office: Block B, Imperial Works, Perren Street, London, NW5 3ED
Registered in England. Company registration number: 06899027
VAT no. GB973027712